What type of guarantee/warranty do you offer (return policy)? Our jewelry items are custom, personalized pieces made specifically for you at the time of order. We take pride in creating high quality products with only the highest quality components. They are 100% returnable for workmanship or quality issues only in the form of a repair or identical replacement item.
Within 90 days of purchase if Addictive Jewelry made a mistake, it will be corrected at our expense. (This does not include lost charms.) If a mistake was made by the customer, there will be a charge for the correction (a restringing fee plus shipping and optional insurance charges as detailed below).
If your bracelet does not fit properly, we will waive the restringing fees one time within the 90 day warranty period. A return shipping and handling fee of $3.95 applies within the US. $29.95 to Canada. All other international locations are $39.95 S&H. plus $3.00 optional insurance fee. An "extra length" fee applies to all items, $2.00 per 1/2 inch.
Any further resizing/restringing requests will be charged at the following rates.
Free resizing/restringing does not apply to necklaces ~ any required necklace restringing will be at the rates above, plus extra length fee. Please be advised that not ALL items (particularly chain necklaces) can be resized.
Any issues after 90 days are considered wear and tear. In the event one of our pieces breaks after the 90 day warranty period, we will repair it for the restringing fee plus any missing pieces, and a Shipping & Handling fee as stipulated above. See also Question #3 below.
No returns will be accepted without a return material authorization number! Please email us for instructions. Items returned without an RMA number identified on the outside of the package will be returned unopened to the sender. back to top
Can I have my bracelet resized? Yes, you may have a bracelet resized (exception: Rosary Bracelets may ONLY be lengthened, not shortened).
If your bracelet does not fit properly, we will waive the restringing fees one time within the 90 day warranty period. A return shipping and handling fee of $3.95 applies within USA plus $3.00 optional insurance fee ($29.95 Priority Mail fee in Canada). All other international locations will incur a $39.95 Priority Mail fee.An "extra length" fee applies to all items, $2.00 per 1/2 inch.
Any further resizing/restringing requests will be charged at the following rates.
Please be sure to measure carefully to avoid restringing charges. See our "Bracelet Sizing" section.
Please email us for instructions. Items returned without an RMA number identified on the outside of the package will be returned unopened to the sender. back to top
What if my bracelet/jewelry breaks after the 90-Day Warranty period? Although we do use the strongest beading wire available in the industry (49-strand twisted wire coated in Nylon), with normal wear and tear it does eventually need replacing. Depending on individual lifestyle, how frequently one wears the bracelet, and wear and tear on the bracelet, Addictive Jewelry recommends that bracelets be restrung every 1-2 years.
To prolong the life of your bracelet, we recommend that you don't wear your bracelet while cleaning, swimming or bathing. Chemicals used during these activities are hard on your jewelry. Hot tubs are especially bad and may permanently damage your jewelry! We also recommend that you do not sleep in your jewelry because movement during sleep causes stress to the components.
We are happy to repair your bracelet for the fees detailed in Question #1 above, plus an additional fee for any missing parts.
Please email us if you desire a quote and/or to obtain an RMA number.
No returns will be accepted without a return material authorization number! Items returned without an RMA number identified on the outside of the package will be returned unopened to the sender. back to top
What is "Maintenance Restringing"? What does it cost? Although we do use the strongest beading wire available in the industry (49-strand twisted wire coated in Nylon), with normal wear and tear it does eventually need replacing. Depending on individual lifestyle, how frequently one wears the bracelet, and wear and tear on the bracelet, Addictive Jewelry recommends that bracelets be restrung every 1-2 years. We call this "Maintenance Restringing".
To prolong the life of your bracelet, we recommend that you don't wear your bracelet while cleaning, swimming or bathing. Chemicals used during these activities are hard on your jewelry. Hot tubs are especially bad and may permanently damage your jewelry! We also recommend that you do not sleep in your jewelry because movement during sleep causes stress to the components.
We are happy to perform a maintenance restring of your bracelet for the fees detailed below:
Within U.S., a $3.95 shipping fee applies plus optional $3.00 insurance (Canada $29.95 Priority Mail shipping). International customers outside of Canada will be charged $39.95 Priority Mail fee.
Please email us for instructions. Items returned without an RMA number identified on the outside of the package will be returned unopened to the sender. back to top
Can I add an additional strand(s) to my existing Mother/Grandmother Bracelet? Yes, Addictive Jewelry will add additional strands to bracelets originally purchased from us. Please email us for instructions and fees. back to top
Can I add extra birthstones to my Grandmother bracelet at a later date? Yes, there is no charge for the additional birthstone/s, however, the restringing and S&H fees as stipulated in Question #1 above will apply. Contact us for further instructions. back to top
What are shipping charges? All orders within the US are shipped FREE via 1st Class USPS Mail (delivery time of 2-14 days AFTER production time*).
Shipping insurance is not required, but is highly recommended. Your order will be packaged carefully and securely. Addictive Jewelry is not responsible for damaged, lost, or stolen items while in transit if shipping insurance is not purchased. An option to purchase insurance is available during checkout.
Upgraded options are available for an additional charge during the checkout process as detailed below.
USPS Domestic Priority Mail (1-3 days AFTER production time*) is available for a charge of $6.95 which includes Delivery Confirmation.
USPS Express Mail (overnight to MOST areas after production time*) is available for $25.95.
International Priority Mail is available for $29.95 to Canada and $39.95 to all other countries (6-10 days after production time).
International Express Mail is available for $49.95 to Canada and $59.95 to all other countries (3-5 days after production time).
*Please remember that the majority of our products are custom items and will take 3-5 business days in production time BEFORE they are shipped. All times are approximate, USPS does not guarantee any delivery service times. You are responsible for any taxes and duties associated with your order once it reaches its destination.back to top
How long will it take for my order to arrive? We try to ship items as soon as possible. Our normal production time for custom items such as Mothers, Grandmothers, Name Bracelets, Custom Rosaries, etc. is 3-5 business days. Our custom items are made exclusively for you upon order, so some items may take longer than others. If you need something quickly, or by a certain date, please note this on the order form and email us to verify that we can ship your item in time. back to top
I am an International customer. How much is shipping? Canadian customers may choose First Class International Mail for $9.95, Priority Mail for $29.95 or Express Mail for $49.95. Other International customers may choose either International Priority Mail for $39.95 or International Express Mail for $59.95. Make your choice during the checkout process. Sorry, free shipping is not available to countries outside the U.S. Registered Mail is optional, but highly recommended as we are not responsible for lost or damaged packages otherwise. Shipments to all countries may not be available due to customs prohibitions for jewelry. If Addictive Jewelry determines that shipment to your country is unavailable, we will promptly refund your entire payment and notify you immediately.
All times are approximate, USPS does not guarantee any delivery service times.
You are responsible for any taxes and duties associated with your order once it reaches its destination. back to top
I am an International customer. Can I pay with Paypal? Yes, most countries may make payments via Paypal. back to top
How do I clean my jewelry? Please click on the "Jewelry Care" link on the left side of this page for detailed information on keeping your jewelry looking beautiful! back to top
How can I check the status of my order? Log in to your account via the "Log In" Link at the top right of the Home Page. Once logged in, click on "Order History" to view the status of your order/s. back to top
I'm having trouble with my password? Passwords are CASE SENSITIVE. Please enter your password in the identical way as you registered. Can't remember your password? Just click on the link provided on the Login page and your password will be emailed to you. back to top
Swarovski Crystal Lead Information & California Proposition 65 Warning Due to the new CPSIA law passed by the federal government, as of February 10, 2009, it is illegal to sell jewelry containing more than 1 gram of Swarovski crystals intended for children 12 and under. All components we use to create our jewelry and other pieces are lead free except Swarovski crystals. We offer a lead-free alternative for Swarovski crystals in our children's pieces, Czech fire-polished glass beads. All of our pieces are made here in Winfield, IL. Nothing we make is mass-produced. Everything is individually handcrafted to ensure safety, quality and beauty in each piece. For our children's jewelry, we use only natural pearls without coatings or dyes and all of our silver components are genuine .925 sterling silver. Children's pieces that do contain Swarovski crystals fall within the legal limits of one gram or less.
As with all jewelry intended for children, for safety's sake, we insist that you insure your child does not put any of our pieces in his/her mouth!
California Proposition 65 Warning, required to be posted by California Law to any merchant who sells to residents of California.
WARNING: This product (Swarovski crystals) contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. back to top
Are Swarovski crystals safe to wear? Yes. Please see the letter below written by a Swarovski employee in response to building questions about the safety of leaded crystal.
"Recently, there has been an increased regulatory focus on potential human exposure to lead from various consumer products, including jewellery. Crystal has unique properties. The crystal manufacturing process creates a matrix which inhibits the mobility of lead. In other words, lead is bound into the structure of the crystal. Because of this structure, lead crystal poses no significant risk of excessive lead exposure to human health via surface contact (hand to mouth), mouthing or even ingestion. Indeed, Swarovski crystals have been tested under a variety of test methods for extractable lead. Test conditions and procedures do vary, but lead levels are well below regulatory limits even when the crystal is tested in an acid solution to maximize the release of lead.
Most authorities considering lead in crystal have concluded that limits on total lead should not apply to crystal. In 2006, for example, the California Attorney General settled a lawsuit brought in the state alleging exposure to lead from jewellery. The court-approved settlement agreement, as well as the later legislatively enacted Californian AB 1681, established limits for lead in metals and several other components, with stricter standards for jewellery intended for children 6 and younger. Significantly, in recognition of the limited risk of availability of lead from crystal, the settlement agreement as well as California AB 1681 allows the continued use of crystal without limitation in jewellery not intended for children. For children 6 or younger, up to 1 gram of crystal may be used in such jewellery. These same standards were adopted in the state of Minnesota. Similar bills are pending in other states, but some states are considering or have adopted new limits on lead that do not include an exemption for crystal.
Therefore you are in no danger in touching crystals. This is also the reason that there are no specific recommendations about touching or using crystal, however, we do not recommend that crystals are put in the mouth, swallowed, choked on or inhaled under any circumstances, or are used as children's toys due to the small parts hazard." back to top
Memorable Moments Jewelry ~ Jewelry for a Lifetime Personalized Religious Jewelry, Baby Jewelry, Baptism, Christening, Childrens Jewelry, First Communion, Confirmation, Rosaries Mother Bracelets, Grandmother Bracelets, Name Bracelets, Birthstone Bracelets
Happy Spring!
First Communion Jewelry
We're excited to introduce many NEW First Communion jewelry styles and gifts! We know you'll love them! Take a look for yourself!
See What People Are Saying
"Mary Ann, thank you for the GREAT Specialized Service. I have never in my life purchased from any one with your level of CUSTOMER SERVICE. Unbelievable. I cannot thank you enough. No wonder your business is so successful and your guest comments are so amazing. Can't wait to get the pieces. I am sure my granddaughter Mya and her parents will be thrilled. ...(follow up) Thank you for all your help. The package has arrived and both items are beautiful! Mya and family will love them both. Thanks again for the great service. I will definitely order again and send some more business your way." ~ Carol ...see more
